Stockwell Man and Van Terms and Conditions
These Terms and Conditions set out the basis on which Stockwell Man and Van provides removal and related services in the United Kingdom. By booking, confirming or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or company who requests, books or uses our services.
We, us, our means Stockwell Man and Van.
Services means any man and van, removal, transport, delivery, loading, unloading, packing, or related services provided by us.
Goods means the items, belongings, furniture, equipment, or other property which we are required to move, handle, transport, or otherwise deal with.
Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions.
2. Scope of Services
We provide man and van and removal services within the United Kingdom. Our services typically include the collection, transport and delivery of household or business goods, and may include loading, unloading and limited packing assistance as agreed at the time of booking.
We do not provide specialist removal services such as the transport of hazardous materials, live animals, perishable goods requiring temperature control, or items requiring specialist lifting equipment unless expressly agreed in writing in advance.
3. Booking Process
3.1 Bookings may be made by completing our booking form or by otherwise providing us with the required information about your move, including addresses, access details, dates, times, and a description of goods.
3.2 All bookings are subject to our acceptance and availability. A booking is not confirmed until we have provided written confirmation and, where required, received any applicable deposit.
3.3 You are responsible for ensuring that all information provided to us at the time of booking is accurate and complete. This includes details of property access, parking restrictions, the volume and nature of goods, and any items requiring special handling.
3.4 If, on arrival, the actual requirements of the job differ materially from the information provided at the time of booking, we may adjust the price, require additional time or resources, or refuse to carry out some or all of the services if it would be unsafe, unlawful, or unreasonable to do so.
4. Quotations and Pricing
4.1 Any quotation provided is based on the information you have supplied. Quotations are normally given as a fixed price or an hourly rate, and will state what is included.
4.2 We may revise a quotation or charge additional fees if:
a. the services are not completed within the expected time due to inaccurate information or circumstances outside our control, such as delays caused by you, building management, or third parties;
b. access to the property is difficult, restricted, or unsafe, including long carrying distances, lack of lift access, or limited vehicle access;
c. the volume or weight of goods exceeds that described at the time of booking;
d. additional services are requested on the day which were not included in the original quotation.
4.3 Unless expressly stated otherwise, our prices do not include congestion charges, tolls, parking charges, or fines arising from circumstances beyond our control. Such charges may be added to the final bill where applicable.
5. Payments
5.1 You agree to pay our charges in accordance with the quotation or the agreed hourly rate, together with any additional charges incurred under these Terms and Conditions.
5.2 We may require a deposit to secure your booking. The deposit amount and payment schedule will be confirmed at the time of booking.
5.3 Unless agreed otherwise in writing, payment of any balance is due on completion of the services on the day of the move. We reserve the right to withhold delivery of goods until payment has been received in full.
5.4 If payment is not made when due, we may charge interest on overdue amounts at the statutory rate and may take reasonable steps to recover any unpaid sums, including instructing a debt collection agency. You will be responsible for any reasonable costs of recovery.
6. Cancellations and Changes
6.1 You may cancel or amend your booking by giving us notice. The amount of notice required and any cancellation charges will depend on how close to the move date you cancel.
6.2 If you cancel more than 7 days before the scheduled move date, we will normally refund any deposit paid, less any reasonable administrative costs.
6.3 If you cancel within 7 days but more than 48 hours before the move date, we may retain part or all of the deposit to cover lost bookings and administrative costs.
6.4 If you cancel within 48 hours of the move date, or on the day itself, we reserve the right to charge up to the full quoted price, particularly where we are unable to reallocate the booking.
6.5 If you wish to change the date, time, or scope of services, we will try to accommodate your request but cannot guarantee availability. Changes may result in revised pricing.
6.6 We may cancel or postpone the services where it is not safe or lawful to proceed, or where circumstances beyond our reasonable control make it impracticable. In such cases we will seek to agree a new date, or provide a refund where appropriate. We will not be liable for any consequential loss arising from such cancellation or postponement.
7. Customer Responsibilities
7.1 You are responsible for:
a. ensuring that adequate and lawful parking is available for our vehicle at both collection and delivery addresses, including making any necessary arrangements with local authorities or building management;
b. ensuring that the premises are accessible and safe for our staff, including providing any necessary access codes, keys, or permissions;
c. packing your goods securely and appropriately, unless you have specifically requested and paid for packing services;
d. removing or securing any fixtures, fittings, or appliances to be moved, including disconnection of electrical, gas, or plumbing services by appropriately qualified persons;
e. ensuring that no prohibited, dangerous, or illegal items are included in the goods to be moved.
7.2 You, or a responsible representative, must be present at both collection and delivery addresses to oversee the move, confirm which items are to be taken or left, and sign any documentation required to confirm completion.
8. Goods Not Accepted for Transport
8.1 Unless we have expressly agreed in writing beforehand, we do not accept for transport:
a. hazardous materials, including explosives, flammable liquids, compressed gases, chemicals, or toxic substances;
b. perishable or temperature-sensitive goods that may deteriorate during transit;
c. live animals or plants;
d. illegal goods or items obtained unlawfully;
e. high-value or irreplaceable items such as jewellery, cash, bonds, or important documents.
8.2 If such goods are transported without our knowledge, we shall have no liability for any loss, damage, or deterioration, and you shall indemnify us against any claims, damages, or penalties arising as a result.
9. Liability for Loss or Damage
9.1 We will exercise reasonable care and skill in providing the services. Our liability for loss or damage to goods or property is subject to the limitations set out in this clause.
9.2 We will not be liable for:
a. loss or damage arising from your failure to pack goods safely and securely where packing is your responsibility;
b. damage to furniture or goods that are already defective, fragile, or structurally weak;
c. normal wear and tear, or minor scuffs, marks, or scratches that are reasonably incidental to moving goods;
d. loss or damage arising from your failure to take reasonable steps to protect goods or property, including adequate insurance if required.
9.3 Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable, and in any event within 7 days of completion of the services. You must provide reasonable evidence of the loss or damage and allow us a reasonable opportunity to inspect.
9.4 Our total liability for loss or damage to goods, property, or for any other loss arising from our services shall, to the fullest extent permitted by law, be limited to a reasonable sum having regard to the value of the goods moved, the nature of the services, and the price paid. We do not exclude liability for death or personal injury caused by our negligence, or for any other liability that cannot be excluded under UK law.
9.5 We strongly recommend that you arrange appropriate insurance cover for your goods during the move. Our services do not include insurance of your goods unless expressly agreed.
10. Delays and Events Beyond Our Control
10.1 We will not be liable for delays or failure to perform our obligations where such delays or failures result from events beyond our reasonable control, including but not limited to severe weather, road closures, traffic congestion, accidents, mechanical breakdowns, strikes, civil unrest, or acts of public authorities.
10.2 Where possible, we will make reasonable efforts to keep you informed of any such delays and to minimise their impact on the services.
11. Waste and Environmental Regulations
11.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal company and will only remove waste items where this has been agreed in advance and is lawful to do so.
11.2 You must not present for removal any controlled, hazardous, or regulated waste unless we have expressly agreed in advance and you have complied with all legal requirements relating to its handling and disposal.
11.3 Where we agree to remove unwanted items, we will endeavour to dispose of them responsibly, which may include reuse, donation, recycling, or lawful disposal at a licensed facility as appropriate.
11.4 We reserve the right to refuse to take any items that, in our reasonable opinion, are unsafe, unlawful, contaminated, or unsuitable for transport or disposal by us.
12. Complaints
12.1 If you are dissatisfied with any aspect of our services, you should raise the issue with our staff as soon as possible so that we have an opportunity to put matters right on the day.
12.2 If the issue is not resolved to your satisfaction at the time, you may submit a written complaint describing the problem, the date of the move, and any relevant evidence. We will investigate and respond within a reasonable time.
13. Data Protection
13.1 We will use your personal information only for the purposes of administering your booking, providing the services, handling payments, and dealing with any queries or complaints.
13.2 We will handle personal data in accordance with applicable UK data protection laws. We will not sell your personal data to third parties.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any contract between you and us, are governed by and shall be interpreted in accordance with the laws of England and Wales.
14.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any disputes arising out of or in connection with these Terms and Conditions or the services provided.
15. General Provisions
15.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
15.2 No failure or delay by us in exercising any right or remedy will constitute a waiver of that or any other right or remedy.
15.3 These Terms and Conditions, together with any written quotation or confirmation of booking, constitute the entire agreement between you and us in relation to the services and supersede any prior discussions or understandings.
15.4 We may amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract.
