Privacy Policy for Stockwell Man and Van
This Privacy Policy explains how Stockwell Man and Van collects, uses, stores and protects personal data when providing man and van and related services. It applies to all Stockwell Man and Van customers within our service area, including anyone who contacts us to request information, a quotation or to make a booking.
We are committed to complying with the UK General Data Protection Regulation and all applicable data protection laws. This policy is intended to give you clear and transparent information about our data practices and your rights.
Data Controller
For the purposes of data protection law, Stockwell Man and Van is the data controller for the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal data when you use our services.
Personal Data We Collect
We collect and process different categories of personal data depending on how you interact with us and which services you use. This may include:
Identification and contact details such as your name, address, collection and delivery addresses, and general location details, and any other contact details you choose to provide when you contact us.
Service and booking information such as details of the items to be moved, property access information, dates and times of moves, special instructions, and notes related to your booking and service history.
Communication records such as information included in your messages or calls to us, including enquiries, feedback, complaints, and any other correspondence relevant to our services.
Transaction and account records such as booking confirmations, invoices, payment references and information necessary to manage our accounts and financial records. We do not store full payment card details; where payments are processed electronically, this is done through third party payment processors.
Technical and usage data where applicable, such as basic information about how you interact with our website or online forms, including the device and browser used, and pages visited. This may be collected using cookies or similar technologies, in line with applicable law.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide our services including confirming your booking, planning and delivering your move or transport service, communicating with you about timings and access, and carrying out any follow up work you request.
To respond to enquiries by answering questions, providing quotations, and giving information about the services we offer within our service area.
To manage our relationship with you including customer service, handling feedback and complaints, and keeping a record of your past interactions and services.
To manage our business operations including accounting, record keeping, service planning, staff scheduling, and internal administration.
To comply with legal obligations such as tax and accounting requirements, responding to lawful requests from authorities, and maintaining appropriate records of our activities.
To improve our services by reviewing anonymised or aggregated information to understand customer needs and to help us plan and enhance our service offerings.
Lawful Basis for Processing
We rely on one or more of the following lawful bases under data protection law to process your personal data:
Contract: where processing is necessary to enter into or perform a contract with you, such as when you request a quotation, make a booking, or use our services.
Legal obligation: where we must process certain information to comply with legal or regulatory requirements, including tax laws and accounting rules.
Legitimate interests: where we have a legitimate interest in processing your data which is not overridden by your interests or fundamental rights, for example in maintaining business records, improving services, preventing fraud or misuse, and managing our operations.
Consent: where required by law, we may rely on your consent for specific uses of your data. Where we rely on consent, you may withdraw it at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
Data Retention
We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting or reporting requirements.
In general, we will retain:
Booking and service records, including basic customer details and information about the services provided, for a period consistent with tax and accounting requirements and any applicable limitation periods for legal claims.
Enquiry and correspondence records, where no contract results, for a reasonable period to allow us to respond and to maintain a clear record of communications.
Financial and transactional data, including invoices and payment records, for the periods required under applicable tax and financial regulations.
After the relevant retention period expires, personal data will be securely deleted, anonymised, or otherwise removed from our systems, unless we are required by law to retain it for longer.
Use of Data Processors and Third Parties
In order to run our business and provide services to you, we may share personal data with trusted third party service providers who act as data processors on our behalf. These may include:
IT and hosting providers who host our files, systems or website and provide related technical support.
Payment processing providers who handle electronic payments in a secure manner.
Professional advisers such as accountants or legal advisers who assist us with our business operations and compliance obligations.
Administrative or operational partners where this is necessary to plan and deliver services safely and effectively.
Where we use processors, they are only permitted to process your personal data according to our instructions and for specified purposes. They are required to keep your data secure and to comply with data protection law.
We may also share personal data where necessary with law enforcement agencies, regulators or other authorities if we are required to do so by law or to protect our rights, property or safety.
International Transfers
Our main operations are based in the United Kingdom. If we ever transfer personal data outside the United Kingdom or the European Economic Area, we will take appropriate steps to ensure that an adequate level of protection is in place, such as using standard contractual clauses or other safeguards recognised under data protection law.
How We Protect Your Data
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure. These measures include limiting access to personal data to staff and service providers who need it for legitimate purposes, using secure systems and password protection, and keeping our procedures under review.
While we work hard to protect your personal data, no system can be entirely secure. We therefore cannot guarantee absolute security, but we do regularly review and improve our safeguards.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These include:
Right of access: you can request confirmation of whether we process your personal data and obtain a copy of that data.
Right to rectification: you can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure: in certain circumstances, you can request that we delete your personal data.
Right to restriction: you can ask us to restrict the processing of your personal data in certain situations, for example while we check its accuracy or consider an objection you have raised.
Right to object: you can object to our processing of your personal data where we rely on legitimate interests as the lawful basis, and we will consider your objection in line with the law.
Right to data portability: in some cases, you may ask us to provide your personal data in a structured, commonly used and machine readable format so that it can be transmitted to another controller.
Where we process personal data based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, or if you have questions or concerns about how we handle your personal data, you can contact us using the contact methods provided on our main customer information channels.
You also have the right to lodge a complaint with the data protection supervisory authority if you believe your rights have been infringed. In the United Kingdom, this is the Information Commissioners Office.
Policy Scope and Updates
This Privacy Policy applies to all Stockwell Man and Van customers within our service area, as well as prospective customers who contact us about our services.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection guidance. Any changes will take effect when the updated policy is made available through our usual communication channels. We encourage you to review this policy periodically to stay informed about how we protect your personal data.
