Stockwell Man And Van Terms and Conditions

These Terms and Conditions set out the basis on which Stockwell Man And Van provides removal, delivery, transport and related man and van services within the UK. By making a booking, the customer confirms that they have read, understood and agreed to these terms. These conditions are intended to create a clear and fair agreement covering the booking process, payments, cancellations, liability, waste handling, and the legal framework that applies to every service provided by Stockwell Man And Van.

For the purposes of these terms, “customer” means the person, business, or organisation booking the service, and “we”, “us”, or “our” means Stockwell Man And Van. The word “service” includes standard removals, single-item transport, furniture collection, urgent same-day jobs, loading and unloading, and any other agreed transport support. Any quotation, estimate, schedule, or service arrangement is subject to these terms unless we have confirmed otherwise in writing.

1. Booking Process

The booking process begins when the customer provides accurate information about the job, including the collection and delivery locations, access conditions, items to be moved, timing requirements, and any special handling needs. We may ask for photographs, dimensions, or further details to assess the scope of the work. A quote given before inspection is based on the information supplied and may change if the actual job differs materially from what was described.

A booking is only confirmed when we have accepted the job and, where applicable, received any required deposit or written confirmation from the customer. Until confirmation is issued, availability is not guaranteed. We reserve the right to refuse a booking where the requested service is unsafe, impractical, unlawful, outside our operational capacity, or likely to cause damage to property, vehicles, or goods. Any agreed time slot is an estimate unless we have expressly agreed a fixed appointment.

Customers are responsible for ensuring that the pickup and delivery addresses are accessible, that parking or stopping arrangements are lawful, and that there is sufficient space for safe loading and unloading. If a vehicle cannot access the property due to restrictions, poor access, incorrect information, or circumstances beyond our control, additional charges may apply or the job may be cancelled in accordance with these terms. The customer must ensure that all items are ready for movement at the agreed time.

If the customer requests changes to the scope of the service after booking confirmation, including extra items, additional stops, waiting time, or a revised schedule, we may update the price and service conditions accordingly. Where a change significantly affects the job, we may treat it as a new booking. Any special instructions must be provided in advance, especially where items are fragile, heavy, valuable, awkwardly shaped, or require disassembly, specialist lifting, or extra labour.

2. Payments and Charges

Charges are based on the agreed quotation, which may be fixed-price or calculated by time, mileage, number of crew members, volume, weight, or a combination of factors. Unless stated otherwise, quotations are exclusive of any additional costs caused by waiting time, congestion, tolls, parking charges, additional labour, packing materials, or changes requested by the customer. If circumstances at the job differ from the original description, we may adjust the final charge to reflect the actual work carried out.

Payment terms will be confirmed at the time of booking. Unless otherwise agreed, payment is due on completion of the service, and we may require part or full payment in advance for certain jobs, high-value bookings, weekend or urgent work, or where we consider it commercially necessary. Accepted payment methods may vary and are subject to the arrangements agreed for the specific booking. We may withhold or suspend service where payment has not been made in line with the agreed terms.

Any unpaid amount remains due immediately after the service unless we have agreed a different payment schedule in writing. Late or failed payments may result in recovery action, and the customer may be liable for reasonable costs incurred in pursuing outstanding sums. If a payment is reversed, disputed without proper grounds, or later found to be unauthorised, the customer must reimburse us for any resulting bank charges, administrative costs, or loss.

3. Cancellations, Delays and Rescheduling

The customer may cancel or reschedule a booking by giving reasonable notice. Cancellations made well in advance may not incur a charge, but where we have already allocated staff, vehicles, time, or materials, we may apply a cancellation fee reflecting our losses and reasonable administration costs. If cancellation is made very close to the agreed time, or when work has already started, the full or partial job cost may remain payable.

We may cancel or postpone a booking if it is unsafe to proceed, if weather conditions, traffic disruption, vehicle breakdown, staff illness, or other events beyond our control make performance impractical, or if the customer has failed to provide accurate information or necessary access. In such circumstances, we will seek to rearrange the service where reasonably possible. We will not be responsible for losses arising from delay where the delay is caused by factors outside our control and where we have acted reasonably.

The customer must be available, or have an authorised representative available, at the agreed time to confirm instructions and permit access. If we arrive and cannot complete the job because the customer is absent, the premises are inaccessible, the items are not ready, or required permissions are unavailable, we may charge for wasted journey time, waiting time, or cancellation at the point of arrival. Repeated short-notice changes may affect future booking acceptance.

Where a delay occurs during a booking, we will try to complete the work within a reasonable time. However, timings are estimates and may be affected by route conditions, loading complexity, building access, or other appointments. We are not liable for indirect losses caused by a delay, including missed appointments, income loss, or inconvenience, unless such liability cannot be excluded under law. Customers should plan accordingly and allow sufficient time for the service.

4. Liability and Customer Responsibilities

We will take reasonable care in handling goods and property, but the customer remains responsible for ensuring that items are suitably packed, protected, and ready for transport unless we have agreed to provide packing or wrapping services. Fragile, loose, or poorly packaged items may be more likely to suffer damage during transit, and we are not liable for damage resulting from inadequate packing, pre-existing weakness, hidden defects, or wear and tear.

Our liability is limited to loss or damage caused by our negligence, breach of duty, or failure to exercise reasonable skill and care. We are not liable for loss of profit, business interruption, consequential loss, or any indirect loss. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited under UK law. Any claim must be notified to us as soon as reasonably possible with supporting details.

The customer must disclose any item that is particularly valuable, heavy, hazardous, delicate, or difficult to move, including items requiring specialist handling. If the customer asks us to move an item that may pose a risk to property, people, or vehicles, we may decline to do so. The customer is responsible for obtaining any necessary permits, consents, or access permissions where the service involves restricted areas, flats, communal entrances, private roads, or managed premises.

5. Goods, Prohibited Items and Waste Regulations

We do not transport illegal goods, dangerous substances, firearms, explosives, gas cylinders, live animals, perishable waste, or any item that may endanger health, safety, or the vehicle. We may refuse to move any item that is unlawful, improperly declared, or unsuitable for safe transport. If prohibited goods are concealed among other items, the customer will be responsible for any resulting losses, fines, delays, clean-up costs, or enforcement action.

If the service includes removal of waste, the customer must clearly identify which items are intended for disposal and confirm that they are waste rather than reusable goods. Waste handling is subject to applicable UK waste regulations, including duty of care requirements. We may only remove waste where we are authorised and where the disposal arrangements are lawful. The customer must not present hazardous waste as general rubbish or leave unidentified materials for disposal without prior agreement.

We may ask the customer to confirm the origin, type, and contents of waste before collection. If waste contains prohibited, hazardous, or misdescribed materials, we may refuse collection or charge additional fees for safe handling, segregation, or lawful disposal. The customer remains responsible for ensuring that any waste transfer is compliant, honest, and documented in a manner consistent with applicable regulations. We do not accept responsibility for items left in breach of law by the customer.

6. Storage, Waiting Time and Access Issues

Where access is delayed because keys are unavailable, lifts are not operating, parking is obstructed, or the customer has not arranged sufficient clearance, waiting time may be charged at the applicable rate. If we are required to return at a later time or another day due to access problems, additional travel and labour charges may apply. The customer should ensure all relevant arrangements are in place before the agreed time to avoid interruption to the service.

We are not responsible for items left unattended, uncollected, or stored on the customer’s premises before or after the agreed service unless storage has been expressly arranged in writing. If the customer asks us to hold goods temporarily, separate terms may apply. We reserve the right to decline storage requests where no secure, suitable, or lawful arrangement has been made. Responsibility for the goods transfers according to the agreed service and delivery point.

If the customer asks us to dismantle or reassemble furniture, disconnect items, or assist with positioning, we will only do so where it is safe and within our capability. We are not responsible for damage arising from pre-existing instability, incorrect assembly, hidden fittings, or the structural condition of the item or property. The customer should secure any delicate surfaces, fixtures, or fittings that may be affected by movement or installation.

7. Insurance and Claims

Where insurance cover applies, it is subject to the insurer’s policy terms, exclusions, and claim procedures. The customer must inspect goods and property as soon as reasonably possible after completion of the service and notify us promptly of any alleged damage or loss. Failure to report concerns in a timely manner may affect the ability to investigate and resolve the matter. Any claim must be supported by evidence, including photographs, invoices, or item descriptions where available.

We will assess claims fairly and reasonably, but our liability, where established, will not exceed the amount permitted under applicable law or the value of the affected item as reasonably evidenced, whichever is lower, unless otherwise agreed in writing. Customers are encouraged to arrange appropriate insurance for high-value, rare, or irreplaceable goods. We do not accept responsibility for sentimental value or special valuation unless this has been expressly documented in advance.

Nothing in these terms affects your statutory rights as a consumer where applicable. If the customer is a business, the service is supplied on the basis that the customer has authority to accept these terms and that any claim will be dealt with under the agreed commercial arrangement. These terms apply equally to one-off jobs and repeat services unless a separate written agreement has been signed.

8. General Legal Terms and Governing Law

We may update these Terms and Conditions from time to time. The version applicable to a booking is the one in force at the date the booking is accepted, unless the customer agrees to a later version. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect. No waiver of any right will be effective unless it is made in writing and signed by an authorised representative of Stockwell Man And Van.

These terms form the entire agreement between the customer and us for the relevant service unless additional written terms have been agreed. The customer may not assign or transfer the booking without our prior written consent. We may use subcontractors or suitably qualified third parties to perform all or part of the service, provided that we remain responsible for the service arrangement to the extent required by law.

The contract between the customer and Stockwell Man And Van is governed by the laws of England and Wales. Any dispute arising out of or in connection with the service or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. By proceeding with a booking, the customer acknowledges that they have read these terms carefully and agree to comply with them in full.